Total Quality Management Certification

Quality management involves the process of initiating and maintaining quality across the organization. This training program helps the candidates in understanding the basics for accomplishing

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What's Included

  • CPD (UK) Certified Course Content
  • Hand on Hand Support from the Trainer
  • Access on tablet and phone
  • Certificate of achievement
  • Post Course Assistance

Total Quality Management Deliverables:

  • Access to E-learning, high-quality module based content
  • Additional E-Book for practical knowledge and assignments
  • Case study, Exam tips, References and Evaluation notes
  • Trainer support via mail & Telephone
  • Sample questions for preparation
  • 30+ Tools and analysis templates for project practice
  • Projects for your practice – Project Scenario, Data and Analysis
  • Certification exam anytime within the course duration
  • Certification for candidates scoring more than 50% marks in the exam


Course Introduction

Quality management involves the process of initiating and maintaining quality across the organization. This training program helps the candidates in understanding the basics for accomplishing utmost customer satisfaction in the lowest possible cost, deliver quality products, improve process quality and set up a world-class system for managing quality. This course facilitates,

  • To give orientation on Total Quality Management (TQM) and associated elements for driving Business / Operational Excellence and process improvement initiatives in their organizations·

  • To give orientation on total quality control (TQC) tools and Just in time (JIT) methodology.

  • To demonstrate deploying TQM philosophy does require integrated organizational approach through involving people, and solving problems.

A disciplined, data‐driven approach, it eliminates defects in any process – from manufacturing to transactional and from product to service. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality.

ISEL Global’s Total Quality Management Certification course make you understand the fundamentals in achieving maximum customer satisfaction at the lowest overall cost, focus on delivering a quality product or service by improving your processes, or set up a world-class quality management system.


Course Agenda

Evolution of TQM

  • Historical development

  • Definitions of quality

  • Understanding TQM

  • The Quality Management System

  • The Quality Movement

  • TQM concept and system

  • The Cost of Quality (COQ

TQM tools and Techniques

  • Seven Tools of Quality

  • New Seven Tools – Management Tools

  • Statistical Quality Control

  • Taguchi methods

  • Quality Function Deployment

  • Quality Circles

  • Just in Time (JIT)

TQM principles and strategies

  • Customer focus including an overview of Kano model

  • Process Improvement and Total Involvement

  • Quality Management strategies

The quality movement

  • Contributions of quality gurus (Shewart, Deming, Juran, Crosby, Ishikawa and Taguchi)

  • Zero Defects

  • Kaizen System

  • Poka Yoke (Shingo)

Implementing TQM

  • Managing key processes, steps in process improvement

  • Measuring process improvements, and performance measures

  • Benchmarking for TQM

  • Quality Management Systems – ISO series

  • Global Quality and International Quality awards – Baldridge, Deming Prize, others



The domain of quality management includes various organizational processes that help in determining the quality policies, objectives, and responsibilities. Basically, there are three steps involved in a project quality management:

• Quality Planning

• Quality Assurance

• Quality Control

The following are direct and indirect benefits that total quality management (TQM) can offer organizations:

  • Strengthened competitive position
  • Adaptability to changing or emerging market conditions and to environmental and other government regulations
  • Higher productivity
  • Enhanced market image
  • Elimination of defects and waste
  • Reduced costs and better cost management
  • Higher profitability
  • Improved customer focus and satisfaction
  • Increased customer loyalty and retention
  • Increased job security

From the workshop:

  • Learn the principles and philosophy behind the TQM, Six Sigma
  • Dummy projects by trainers to understand the working of projects
  • Experienced and expert trainers to help you throughout the program, and also to help in career enhancement
  • Downloadable e-book
  • Industry-based case studies
  • High-quality webinars and videos for the in-depth understanding of methods
  • High-quality training from an experienced trainer


Who Should Attend?

IMC Total Quality Management Certification can be taken up by any professional seeking for a career growth in the Quality sector. Any experienced or fresh candidates can take up the course, as this course adds a greater value on their resumes. Any individual looking forward to improving their hands on Lean concepts can also take up this course.

There are no specific eligibility criteria for total quality management certification course. Any professionals who have knowledge on quality aspects and have worked on process improvements can opt for total quality management course.

An indicative list of participants in our Green Belt program could include:

  • Financial/business analyst
  • Commodity manager
  • Project manager
  • Quality manager
  • Business development manager
  • Manufacturing process engineer
  • Continuous improvement director
  • Business managers or consultants
  • Project manager/Program Manager
  • Director or VP of operations

Learning Modes & Pricing Plans

Self-Paced Learning

4000.00 AED

2000.00 AED

Corporate Training

Accepted Payments

Reviews & Success Stories

I’ve been wanting to get certified for quite some time and very fortunate to have acquired it from IMC. This new learning gave me a better perspective in dealing and solving business related issues in a most effective and timely manner. I can’t wait to commence and move forward to the next step, and that is the Black Belt certification...

Anthony Cuenca Smith
Lean Six Sigma Green Belt Certified

It was a great opportunity to do MBB with full support from IMC team and specially from trainer. IMC is one of the best platform for certification and enhancing skill sets. I would definitely recommended to my friends and colleagues.

Nitin Tembhurne
Lean Six Sigma Black Belt Certified

The twelve (12) days thorough and well organized training for PMP Certification preparation conducted by Mr. Prasad, the visual materials and discussion was very clear, interesting and truly inspiring. I particularly enjoyed and learned the visual illustrations, which made the program, topic easily understandable. Mr. Prasad is very knowledgeable in Project Management, very clear when it comes to delivering the topics. He did everything to make the online class exciting, and I have learned so much from him.

Juancho Babol
PMP Certification Training

I think this is a great program to spread learning and make people professionally strong. Customer support is doing a good job in supporting us in every possible way. Something I really appreciate is the training procedure and I really admire the trainer, what a great way of teaching all the trainees. Looking forward for the black belt training. Thank you.

Umer Hassan
Lean Six Sigma Green Belt Certified

The Lean Six Sigma Black Belt Training and Certification course were very helpful to the advancement of my skills and knowledge as I pursue my leadership role on various levels. It provided me with increased theoretical knowledge and understanding of the various tools and techniques in improving processes in a more data-driven and scientific manner. The training pushed me to become more critical of data and on the need to constantly work for improvements. My LSBB training and certification inspire me to further pursue my studies.

Elmer S. Argaño
Lean Six Sigma Black Belt Certified

Training program is very good and I will expect some more lectures to be attended which will be targeted towards more theoretical aspects which will help gain more insights. There might be some challenges due to online mode. But in person will help gain more knowledge. Customer Support: Excellent Customer Support. Training & Trainer: Training program was very good.

Sachin Shashikant Deshpande
Lean Six Sigma Black Belt Certified

First of all, I want to thank IMC for the self paced training in Green Belt Six Sigma. This training helps me to improve my critical and problem solving skills. This kind of training helps a lot in solving problems and conducting process improvement in a more efficient way. It also helps to boost your confidence in improvement processes. One thing i really like in this training is that you can go back to your previous module and study again whenever you forget some details. Also, those tools and examples are very helpful in making your own project. It serves as a guide on how you will do it step by step.

Cristalyn Gelilio Malolos
Lean Six Sigma Green Belt Certified

Thank you so much! I learned a lot regarding Process Variation and Lean six sigma methodology. The new skills and knowledge that I have gained is of great help in the advancement of my career.

Vener B. Velasco
Lean Six Sigma Black Belt Certified

The program is very detailed and updated and I like the time duration of the course especially for us who just do the program part time. I also like the resources being uploaded online. It is pretty easy to access and are very helpful. I like how the trainers also base their examples or their explanation based on the real world experience. It is very easy for me to understand all the topics. What needs to improve is just I think the audio of the recorded classes though it's audible but I need to adjust the volume of my computer from time to time. I also wanted to commend the customer support team as they are very helpful whenever I have questions about the course.

Tessa Lee G. Sansolis
Lean Six Sigma Green Belt Certified

The session was very engaging and participating. Thoroughly enjoyed and was enriching. The trainer could cover examples from various industries making the concept clear." Appreciate everyone's support and assistance.

Mohan Kumar Selvaraj
Lean Six Sigma Green Belt Certified

This course offered by the IMC- International Management Consultancy is eye opener to a new personal like us young and even to the established business personal and any organization. The course has different level of course e.g. Green and black level depending on the depth of knowledge and course content. So this training will be a true asset to all of us to lead a team in dynamic way. The faculty members involved in this course directly are highly experienced academically and experienced in their respective fields of management and have been consultant to many famous business group/ organization in worldwide. The teaching/ guiding process of faculties involved is highly appreciable. So,i request all to join the course conducted by IMC.

Meera Aryal Koirala
Lean Six Sigma Yellow Belt Certified
January Combo Offer