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Build the skills that enable enterprises to successfully deliver IT services to customers. Learn how ITIL® provides a common language and tools that power collaboration within IT teams, to deliver value across the business. Start with the core concepts and definitions of ITIL 4—the latest evolution of the ITIL framework—and learn about the ITIL 4 service value system.
This program is delivered in blended learning mode so you get the best of live and engaging instructor-led sessions, along with the convenience of on-demand self-paced learning. With auto-graded assessments, case studies, recall quizzes and more, you're in for a completely immersive learning experience. The course prepares you with a thorough understanding to ace the ITIL® 4 Foundation exam in the very first attempt and equips you with the skills to power collaboration within IT and deliver value across the enterprise.
The ITIL 4 Foundation Certification, a designation offered by AXELOS to practitioners who demonstrate their understanding by passing the exam, validates your expertise as an ITSM professional.
ITIL®, ITIL® Foundation, and AXELOS are registered trademarks of AXELOS Limited, used under the permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under the permission of AXELOS Limited. PeopleCert® is the registered trademark of PeopleCert International Ltd., the sole Examination Institute (EI) for the delivery of AXELOS Accreditation and Examination services worldwide. IMC is a Certified Partner of AXELOS and an Accredited Training Organization (ATO) with PeopleCert®.
|1. Introduction to ITIL v4
|2. ITIL Key Concepts
|3. ITIL Guiding Principles
|4. The Four Dimensions of Service Management
|5. The ITIL Service Value System
|6. ITIL 4 Practices
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It is estimated that over 45 percent of companies around the world are using the ITIL® framework for IT Service Management (ITSM). Aligned with various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practice), ITIL has been adopted by thousands of organisations worldwide, such as NASA, the UK National Health Service (NHS) and Disney™.
For group enrolment of 5+ students or custom training requirements.